Tidio: half of it.
What you hire it for: Draft the replies sitting in Tidio.
Tidio, list price
$29/mo
With Kryx
$29/mo
If you have a support team, keep Tidio — routing, ownership and history are the product. If support is you, at night, answering the same eight questions, then the queue is not the problem and an agent that has the reply already written is the fix.
What the agent does
- Drafts answers from your own docs and past replies
- Escalates anything angry, legal or refund-shaped instead of answering it
- Never sends on its own
What it does not
- Be the helpdesk
- Own the ticket queue or your SLAs
Before you pay anyone
The free way to do Tidio’s job
These are real, and we would rather you heard it here. Each one is free in money and costs something else — the catch is written next to it.
None of these do the work. They are somewhere to put it. Your posting queue was not empty because the scheduler cost money, and a free scheduler you have to host yourself will be just as empty on Monday. Our agent is the part that fills it — and it works the same whether the thing underneath is free or paid.
The agent that does it
Support Inbox Agent
Drafts a reply to every support email using your own docs as the source.
Things people ask it
- “Draft a reply to this customer email”
- “What is the answer to 'how do I cancel'?”
- “Summarise the questions we get most”
No card. It turns on immediately, and you only pay if you want to keep it past the first hour.